Account & Data Deletion

Request deletion of your CheckTasks account and associated data

How to Request Account Deletion

If you would like to delete your CheckTasks account and associated data, please follow these steps:

1
Contact our support team
Send an email to support@cloudserve.co.uk or use our contact form and select "Account & Data Deletion Request"
2
Provide your account information
Include the email address associated with your CheckTasks account and confirm your identity
3
Wait for confirmation
Our support team will verify your identity and process your deletion request within 30 days

When you request account deletion, the following data will be permanently deleted:

Personal Information: Your name, email address, phone number, and profile details
Account Credentials: Login credentials and authentication tokens
Activity Data: Patrol records, scan history, checkpoint visits, task completions, and associated photos
Location Data: GPS coordinates and location verification records
User Preferences: App settings, notifications, and customizations

Some data may be retained for legal, security, or business purposes:

Financial Records: Transaction history, invoices, and payment records required for accounting and tax compliance (retained for 7 years as required by UK law)
Anonymized Analytics: Aggregated usage statistics that cannot be linked back to you personally
Legal Records: Records required for ongoing legal proceedings, disputes, or regulatory compliance
Backup Systems: Data in backup systems will be deleted within 90 days following your deletion request

Your account will be deactivated and you will no longer be able to access the CheckTasks mobile app or web portal.

All personal data will be permanently deleted from our production databases and systems, except for data required to be retained for legal purposes.

Data will be purged from all backup systems and archives, completing the deletion process.

Account deletion is permanent and cannot be undone. All your data will be lost.
If you are an admin user, you must transfer admin rights or delete your organization's account before deleting your personal account.
Active subscriptions will be cancelled upon account deletion. No refunds will be provided for unused subscription time.
For questions about data deletion or privacy, please review our Privacy Policy or contact our support team.