How FJB Hotels proves every patrol across three properties
FJB Hotels, a multi-site UK hotel group, switched from their previous guard-tour app to CheckTasks in November 2025. Since then their guards have recorded more than 85,000 checkpoint scans and signed off over 2,300 patrols across three hotels.
“Our previous patrol app was a constant battle — scans would get stuck, it dropped out the moment the signal did, and the guards found it awkward to use. With CheckTasks every checkpoint just scans, it works offline, and it shows up time-stamped across all three hotels. The beacon on the wall means the team knows at a glance whether the patrol is on track. It has taken the guesswork out of compliance.”
Why FJB switched
FJB weren’t starting from scratch — they were already running guard tours on another app. But it was hard work for the team: scans got stuck, it struggled the moment connectivity dropped, and it was hard to see all three hotels at once. They wanted something guards would actually find easy — and that head office could trust across all three hotels.
- A previous guard-tour app that guards found awkward and slow to use.
- Scans that could get stuck as unsent — or lost entirely when the signal dropped.
- Patchy performance offline: in lifts, basements and around the grounds.
- No easy way for head office to see every hotel’s patrols in one place.
- No live, on-site signal when a round was running late.
The solution
Reliable patrols, photo evidence and live on-site status — in one app, across every property.
QR & NFC patrols
Guards scan a checkpoint at every stop on every round, with each scan time-stamped and GPS-checked — and sign off each patrol with their name.
Photo evidence where it matters
Photos are required at key checkpoints, so head office can see what the guard saw — more than 1,000 photo-backed scans so far.
Incidents reported from the round
Guards report incidents from the app with photos and GPS, so head office has the full picture alongside the patrol record.
Compliance Beacon on the wall
A red/amber/green device shows live patrol status on site, so the team sees the moment a round falls behind.
One view across the group
Head office sees every patrol across all three hotels in one dashboard, with the missed-checkpoint matrix showing any gap day by day.
The results
Since going live in November 2025, FJB have recorded 85,000+ checkpoint scans and 2,300+ signed-off patrols across three hotels — now around 12,000 scans every month, each one time-stamped and accountable.Figures as of October 2026.
- Reliable scanning that keeps working offline — no more stuck or unsent records.
- Every patrol backed by a time-stamped, GPS-checked record and a guard sign-off.
- Photo evidence at the checkpoints that matter, and incidents reported from the round.
- Live red/amber/green status on site, with group-wide visibility from one dashboard.
A week, at a glance
The missed-checkpoint matrix shows every patrol, across every hotel, day by day — so head office can see compliance at a glance and spot the rare gap instantly.
| Day | Bayview Hotel | Pier Hotel | Marine Hotel |
|---|---|---|---|
| Mon 15 | 1 missed 99/100 · 2 patrols | 2 missed 52/54 · 2 patrols | ✓ 82/82 · 2 patrols |
| Tue 16 | 2 missed 148/150 · 3 patrols | ✓ 81/81 · 3 patrols | ✓ 82/82 · 2 patrols |
| Wed 17 | ✓† 201/200 · 4 patrols | ✓ 54/54 · 2 patrols | ✓ 123/123 · 3 patrols |
| Thu 18 | 2 missed 148/150 · 3 patrols | ✓ 81/81 · 3 patrols | ✓ 123/123 · 3 patrols |
| Fri 19 | ✓ 200/200 · 4 patrols | 1 missed 80/81 · 3 patrols | 10 missed 31/41 · 1 patrols |
| Sat 20 | ✓† 201/200 · 4 patrols | 16 missed 65/81 · 3 patrols | 1 missed 122/123 · 3 patrols |
| Sun 21 | 2 missed 198/200 · 4 patrols | 1 missed 80/81 · 3 patrols | ✓ 164/164 · 4 patrols |
A real week in FJB’s account (15–21 Jun 2026), anonymised — hotel and guard names changed. Each cell sums that day’s patrols across the site; the live CheckTasks report breaks every individual patrol slot out separately.
Before and after
What changed when FJB moved their patrols to CheckTasks. Compare CheckTasks & QR-Patrol →
| Their previous app | CheckTasks | |
|---|---|---|
| Working offline | Scans could stick or fail when the signal dropped | Keeps working offline, syncs automatically when back online |
| Ease of use | Cumbersome and slow for guards on the ground | Simple, modern app guards pick up in minutes |
| Evidence | A scan, and not much else | Photos at key checkpoints, incidents and a signed-off patrol record |
| Live on-site status | No signal on site when a round fell behind | Compliance Beacon shows red/amber/green on the wall |
| Multi-site visibility | Hard to see every property at once | All three hotels roll up into one dashboard |
| Pricing | Priced per guard, billed in US dollars | Simple plans in GBP, with every feature included |
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