Privacy Policy

1. Introduction

Cloudserve Ltd ("we", "our", or "us") operates the CheckTasks patrol management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

We are committed to protecting your privacy and ensuring your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Company name and job title
• Account credentials
• Billing and payment information
• Communications you send to us

Location Data

When you use the CheckTasks mobile app, we collect precise GPS location data to:

• Verify your presence at patrol checkpoints (geofence verification)
• Record your patrol route for compliance and reporting purposes
• Provide indoor navigation assistance within patrol sites

Location data is only collected while you are actively using the app to perform patrols. It is not collected in the background when the app is closed.

Sensor and Device Data

The CheckTasks mobile app accesses the following device sensors to support patrol navigation and checkpoint verification:

• Accelerometer — used for step detection and movement tracking during patrols
• Magnetometer (compass) — used to determine heading direction for indoor navigation
• Gyroscope — used to improve heading accuracy and orientation tracking

Important: This sensor data is used solely for patrol navigation and indoor positioning. It is not used for health monitoring, fitness tracking, or any medical purpose. Sensor data is processed on your device in real time and is not stored or transmitted to our servers in raw form. Only derived location estimates are recorded as part of your patrol data.

Photos and Camera Data

The app may request access to your device camera to:

• Scan QR codes at patrol checkpoints
• Capture checkpoint evidence photos as required by your employer
• Take a selfie photo for patrol sign-off identification
• Capture incident report photos

Photos are uploaded to secure cloud storage and are only accessible to authorised personnel within your organisation. Selfie photos taken for patrol sign-off are stored as presigned URLs with limited expiry to minimise data retention.

Usage Information

We automatically collect certain information when you use our services:

• Device information and browser type
• IP address
• Pages viewed and features used
• Patrol and checkpoint scan data (timestamps, completion status)
• NFC tag and QR code scan events
• App crash reports and error logs (via Sentry)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Verify checkpoint visits using location and sensor data
• Generate patrol compliance reports for your employer
• Provide indoor navigation assistance using device sensors
• Process transactions and send related information
• Send you technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns and improve user experience
• Diagnose technical issues using crash reports
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers who assist in operating our platform
• To comply with legal obligations
• To protect our rights and prevent fraud
• With your consent or at your direction

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls for our personnel.

6. Your Rights

Under UK GDPR, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise any of these rights, please contact us at privacy@cloudserve.co.uk.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When data is no longer required, it will be securely deleted or anonymized.

8. Cookies

We use cookies and similar tracking technologies to track activity on our website and improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: